Teide By Night Tour

Bookings can be made on the Teide By Night website. Choose the date, your accommodation or collection point, the number of adults and children, and the language required. Add the requested contact details, complete the secure card payment and your place will be confirmed.

The child fare applies to participants aged from 0 to 11 years. Enter each traveller’s age accurately when booking so that the correct price and conditions are shown.

The applicable price appears during the online booking process. It can vary according to the chosen date, the participants’ ages and the conditions of the selected departure. The amount includes transport from the designated collection points, a sunset visit to Teide National Park, dinner and an astronomical observation led by Starlight-certified guides.

Allow around nine hours for the full experience. The exact duration can change slightly depending on the collection area, traffic, weather and the organisation of that evening’s tour. The programme combines the volcanic landscape at sunset, dinner and guided observation of stars, planets and other celestial objects.

Payment is made securely by credit or debit card when the reservation is completed online. The website uses protected payment systems for the personal and banking information entered during the purchase.

Yes. Reservations and card payments are processed through a secure online system designed to protect the details you provide. Once the purchase has been completed, a booking confirmation is sent to you.

When the payment has been accepted, you will receive the booking confirmation and electronic ticket. These documents contain the essential details: date, number of participants, chosen language, collection point and approximate time, as well as the booking reference. The ticket can be shown digitally on the day.

A confirmation message appears on screen after a successful payment. You should also receive an electronic ticket containing the information required for the tour. If it does not arrive, check the spam, junk and promotions folders.

The e-ticket is the digital document that proves your Teide By Night reservation. It shows the booking reference, tour date, number of participants, selected language, collection point and scheduled time. You may present it on a mobile device, so printing is unnecessary.

Start by checking the spam, junk and promotions folders of the inbox used for the booking. If the payment was completed but the ticket is still missing, use the customer-service options provided on the official Teide By Night website and have your booking details ready.

Review the card number, expiry date, security code and cardholder’s name, and make sure the card has sufficient funds and is enabled for online purchases. A bank may occasionally stop a transaction for security reasons, in which case it will need to authorise the payment. If the error continues, seek assistance through the customer-service section of the official website.

Teide By Night is operated by Teleférico del Pico del Teide, S.A., an active-tourism company registered under number TA-4-0026247.

A change of date may be requested without charge until 24 hours before the activity begins, subject to availability. Submit the request through the customer-service channel shown on the official website, indicating your booking reference and preferred new date.

The reservation can be cancelled free of charge, with a refund requested, up to 24 hours before the scheduled start. Requests made after that deadline are governed by the applicable booking conditions. To arrange the cancellation, use the customer-service option on the official website and include the booking reference.

If the organiser has to cancel the activity, participants will be informed as soon as possible and advised of the available solutions. Depending on the booking conditions, these may include moving the experience to another date or receiving a refund. Causes can include severe weather, restrictions on access to Teide National Park or any circumstance that prevents the tour from operating safely.

Stargazing is naturally dependent on the weather. Because of the altitude, conditions in Teide National Park can differ considerably from those on the coast, so cloud at sea level does not always mean cloud at the observation site. If the essential parts of the programme cannot take place safely, participants will be offered the alternatives established in the booking conditions.

Special rates or conditions may be available for groups. Consult the group-booking or customer-service options on the official Teide By Night website for information tailored to the size and needs of your party.

Your booking confirmation specifies the allocated collection point and approximate time. These vary according to the area in which you are staying, so review the confirmation before the day of the tour and arrive at the indicated location with sufficient time.

There are several designated collection points for Teide By Night. The one assigned to you depends on your accommodation area and the organisation of the route. Its exact location will be shown during booking or in the confirmation you receive.

Normally, yes. Once the experience has finished, participants are returned to the same point from which they were collected.

A mobile number allows the organisation to reach you quickly on the day of the activity if there is an urgent update involving the collection point, timetable, traffic, weather, access restrictions or another last-minute operational change.

Bus seats are generally taken on a first-come, first-served basis. If a participant has a disability or reduced mobility, mention it during the reservation process or use the official customer-service channel beforehand so that the specific requirements can be assessed.

The coaches used for the excursion do not normally have an on-board toilet. The itinerary includes stops at places where toilet facilities are available.

Transport arrangements for babies and young children may depend on their age and the applicable coach policy. Before booking, consult the customer-service information on the official website and provide the children’s ages so that the appropriate guidance can be given.

Some parts of the natural setting, the transport and the observation areas may present difficulties for people with reduced mobility. Before reserving, explain the participant’s particular needs through the official customer-service channel so that the accessibility of the chosen departure can be evaluated.

The experience is available in several languages, subject to the schedule for each departure. Every coach operates in one language only, which makes the guide’s commentary easier to follow. Select the required language when booking.

Yes. The guides hold Starlight certification and are trained in astronomy and night-sky observation. They introduce constellations, planets, nebulae, the Milky Way and other features of the universe in an engaging way that works for both beginners and more knowledgeable visitors.

The programme brings together transport from selected collection points, a route through the volcanic scenery of Teide National Park, sunset viewing, dinner and a guided astronomy session. It also includes explanations from Starlight-certified guides and observation through professional telescopes. Each coach runs in a single language; the precise details of the selected departure are displayed while booking.

Yes, dinner forms part of Teide By Night. It is served after the sunset route through the volcanic landscape and before the astronomical observation, bringing together the scenery of Mount Teide, food and one of Tenerife’s outstanding night skies in a single experience.

A specially selected dinner is included, although the exact menu may change. Check the information provided during booking and state any allergies, intolerances or dietary requirements in advance.